Terms of Service

DXR Technology L.L.C
Effective date: 15.04.2025

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the services provided by DXR Technology L.L.C ("we", "us", or "our") through our website and platform (the "Service").
By using our Service, you agree to be bound by these Terms.

2. Services Description

DXR Technology L.L.C provides B2B solutions for customer feedback processing and satisfaction analysis using AI technologies.
Our services include:

• AI-powered analysis of customer reviews and feedback
• Generation of business insights and reports
• Subscription-based access to ongoing reports
• One-time purchase reports for individual needs

3. Eligibility

You must be a legal entity or authorized representative of a company to use our Services. The Services are intended for business (B2B) use only.

4. Payment and Billing

We offer two types of billing:

• Subscription Plans: Recurring payments on a monthly or annual basis
• One-Time Reports: Single payment for individual reports without future charges

Payments are processed securely via third-party providers (e.g., Stripe).
By submitting payment, you authorize us to charge the selected payment method.

5. Refund Policy

Due to the digital nature of our services:

• Subscription payments are non-refundable once a billing cycle has started
• One-time report purchases are non-refundable after delivery

If you believe you’ve been charged in error, please contact us at [email protected].

6. Account & Access

Users are responsible for maintaining the confidentiality of their account credentials.
Unauthorized use or resale of access is strictly prohibited.

7. Intellectual Property

All materials, including reports, algorithms, and content, are the intellectual property of DXR Technology L.L.C.
You may not reproduce, distribute, or resell any part of the Service without our written consent.

8. Data Privacy

By using our Services, you agree to the terms of our Privacy Policy.
We process only the data necessary for service provision and never sell your data to third parties.

9. Termination

We reserve the right to suspend or terminate access to our Service in case of:

• Breach of these Terms
• Abuse, fraud, or misuse of the Service
• Legal or regulatory requirements

10. Limitation of Liability

Our Services are provided “as is” without warranties of any kind.
We are not liable for:

• Business losses or damages caused by decisions based on our reports
• Temporary unavailability of the Service

11. Changes to Terms

We may update these Terms occasionally.
Changes will be posted on our website, and continued use of the Service constitutes acceptance.

12. Contact Information

DXR Technology L.L.C
Moon Tower, 13 floor, Royal Avenue
Dubai Marina, Dubai, United Arab Emirates
📧 Email: [email protected]