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Akbank 4.0 / 10 DXR AI INDEX

🇹🇷 Turkey

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37% 🙂 Positive 2956
37%
🇹🇷
52%
🌍
62%
57% 😕 Negative 4576
57%
🇹🇷
41%
🌍
32%
7% 😎 Neutral 543
7%
🇹🇷
7%
🌍
6%

NSS = ( позитивные отзывы негативные ) / общее кол-во отзывов х 100%
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Week Reviews Scenarios
2024-10-13 - 2024-10-20 237 Login Common Support Design Issues and problems
2024-10-06 - 2024-10-13 321 Login Common Support Design Issues and problems
2024-08-04 - 2024-08-11 182 Login Common Support Design Issues and problems
2024-07-14 - 2024-07-21 190 Login Common Support Design Issues and problems
2024-05-26 - 2024-06-02 357 Login Common Support Design Issues and problems
2024-05-19 - 2024-05-26 287 Login Common Support Design Issues and problems
2024-03-03 - 2024-03-10 186 Login Common Cards Support Design
2024-01-28 - 2024-02-04 186 Login Common Support Design Issues and problems
2024-01-21 - 2024-01-28 179 Login Common Support Design Issues and problems
2024-01-07 - 2024-01-14 191 Login Common Support Design Issues and problems

Akbank 🇹🇷 Turkey 🌍 Global
Profile and settings 1 100% -37% -59%
Search 7 100% 79% 32%
ATM 4 75% 77% 13%
Currency 2 50% 30% 38%
Loyalty 10 40% 8% -3%
Performance 63 36% 33% 33%
Common Important 4104 30% 47% 59%
History 2 25% -5% -52%
Design Important 930 7% 8% 44%

Akbank 🇹🇷 Turkey 🌍 Global
Ecosystem 1 0% -48% -60%
Commissions and limits 39 -25% -13% -48%
Support Important 472 -29% -27% -37%
Savings and deposits 6 -36% -30% -26%
Transfers 79 -48% -43% -8%
Updates 16 -67% -71% -76%
Loans 67 -76% -62% -64%
Notifications / SMS 7 -80% -70% -76%
Blocking account 9 -83% -59% -70%
Cards 114 -88% -81% -52%
QR 1 -93% -80% -61%
Issues and problems Important 397 -93% -83% -70%
Login Important 1740 -94% -92% -85%
Payments 1 -100% -56% -18%
Repeat transactions 1 -100% -38% -46%
Ads 2 -100% -13% -69%