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Garanti BBVA Mobile 5.4 / 10 DXR AI INDEX

🇹🇷 Turkey

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49% 🙂 Positive 7133
49%
🇹🇷
52%
🌍
62%
43% 😕 Negative 6190
43%
🇹🇷
41%
🌍
32%
8% 😎 Neutral 1145
8%
🇹🇷
7%
🌍
6%

NSS = ( позитивные отзывы негативные ) / общее кол-во отзывов х 100%
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Week Reviews Scenarios
2024-12-22 - 2024-12-29 377 Login Common Support Design Issues and problems
2024-12-15 - 2024-12-22 441 Login Common Support Design Issues and problems
2024-12-08 - 2024-12-15 388 Login Common Support Design Issues and problems
2024-12-01 - 2024-12-08 358 Login Common Support Design Issues and problems
2024-03-31 - 2024-04-07 317 Login Common Support Design Issues and problems
2024-02-04 - 2024-02-11 358 Login Common Support Design Issues and problems
2024-01-28 - 2024-02-04 353 Login Common Support Design Issues and problems
2024-01-21 - 2024-01-28 347 Login Common Support Design Issues and problems
2024-01-14 - 2024-01-21 377 Login Common Support Design Issues and problems
2024-01-07 - 2024-01-14 422 Login Common Support Design Issues and problems

Garanti BBVA Mobile 🇹🇷 Turkey 🌍 Global
Non-clients 1 100% 57% -44%
ATM 12 100% 77% 13%
Search 10 60% 79% 32%
Performance Important 153 36% 33% 33%
Common Important 9126 35% 47% 59%
Language 4 33% 8% -20%
Ads 3 20% -13% -69%
Loyalty 51 9% 8% -3%
Design Important 1114 2% 8% 44%

Garanti BBVA Mobile 🇹🇷 Turkey 🌍 Global
History 9 0% -5% -52%
Investments 4 0% 41% 28%
Commissions and limits 100 -14% -13% -48%
Profile and settings 4 -17% -37% -59%
Savings and deposits 13 -40% -30% -26%
Support Important 1042 -41% -27% -37%
Ecosystem 10 -45% -48% -60%
Transfers 220 -49% -43% -8%
Currency 1 -50% 30% 38%
Repeat transactions 1 -60% -38% -46%
Notifications / SMS 34 -63% -70% -76%
QR 10 -64% -80% -61%
Blocking account 13 -65% -59% -70%
Balances and products 4 -67% -67% -77%
Payments 4 -71% -56% -18%
Updates 17 -75% -71% -76%
Issues and problems Important 432 -77% -83% -70%
Loans 153 -83% -62% -64%
Cards 173 -87% -81% -52%
Login Important 1750 -92% -92% -85%