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HSBC UK Mobile Banking 6.0 / 10 DXR AI INDEX

🇬🇧 United Kingdom

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54% 🙂 Positive 2713
54%
🇬🇧
75%
🌍
62%
44% 😕 Negative 2173
44%
🇬🇧
22%
🌍
32%
2% 😎 Neutral 99
2%
🇬🇧
3%
🌍
6%

NSS = ( позитивные отзывы негативные ) / общее кол-во отзывов х 100%
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Week Reviews Scenarios
2024-12-15 - 2024-12-22 131 Login Common Support Design Issues and problems
2024-12-08 - 2024-12-15 140 Login Common Support Issues and problems Updates
2024-12-01 - 2024-12-08 117 Login Common Transfers Support Issues and problems
2024-11-24 - 2024-12-01 154 Login Common Support Design Issues and problems
2024-11-17 - 2024-11-24 171 Login Common Performance Issues and problems Updates
2024-11-10 - 2024-11-17 213 Login Common Support Issues and problems Updates
2024-11-03 - 2024-11-10 443 Login Common Support Issues and problems Updates
2024-09-29 - 2024-10-06 118 Login Common Support Design Issues and problems
2024-09-22 - 2024-09-29 124 Login Common Transfers Support Issues and problems
2024-09-01 - 2024-09-08 112 Login Common Transfers Design Issues and problems

HSBC UK Mobile Banking 🇬🇧 United Kingdom 🌍 Global
Design Important 380 67% 85% 44%
Common Important 2260 56% 80% 59%
Loyalty 13 25% 39% -3%
Transfers Important 203 18% 27% -8%
Performance Important 174 14% 61% 33%
Currency 9 8% 60% 38%

HSBC UK Mobile Banking 🇬🇧 United Kingdom 🌍 Global
Investments 3 0% 59% 28%
Support Important 285 -11% -16% -37%
Savings and deposits 24 -28% 20% -26%
Loans 9 -29% -12% -64%
Commissions and limits 20 -34% -20% -48%
Payments 63 -37% 5% -18%
Ecosystem 3 -40% 30% -60%
QR 4 -43% -26% -61%
Profile and settings 16 -53% -58% -59%
Ads 8 -60% -52% -69%
Blocking account 31 -63% -55% -70%
Balances and products 25 -65% -58% -77%
Cards 64 -69% -4% -52%
Issues and problems Important 528 -77% -44% -70%
History 32 -80% -15% -52%
Login Important 529 -83% -67% -85%
Updates Important 202 -85% -68% -76%
Notifications / SMS 95 -90% -55% -76%
Repeat transactions 4 -100% 9% -46%
Non-clients 1 -100% -11% -44%