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Monzo Bank 6.5 / 10 DXR AI INDEX

🇬🇧 United Kingdom

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64% 🙂 Positive 2307
64%
🇬🇧
75%
🌍
62%
34% 😕 Negative 1214
34%
🇬🇧
22%
🌍
32%
2% 😎 Neutral 67
2%
🇬🇧
3%
🌍
6%

NSS = ( позитивные отзывы негативные ) / общее кол-во отзывов х 100%
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Week Reviews Scenarios
2024-11-24 - 2024-12-01 87 Login Common Support Issues and problems Commissions and limits
2024-11-03 - 2024-11-10 94 Login Common Transfers Cards Support
2024-09-29 - 2024-10-06 82 Login Common Support Design Issues and problems
2024-09-22 - 2024-09-29 98 Login Common Transfers Cards Support
2024-09-15 - 2024-09-22 86 Login Common Transfers Cards Support
2024-09-08 - 2024-09-15 92 Common Cards Support Blocking account Design
2024-08-25 - 2024-09-01 86 Login Common Support Design Issues and problems
2024-08-18 - 2024-08-25 82 Login Common Support Blocking account Design
2024-07-21 - 2024-07-28 96 Common Support Savings and deposits Design Commissions and limits
2024-01-28 - 2024-02-04 90 Login Common Transfers Support Design

Monzo Bank 🇬🇧 United Kingdom 🌍 Global
Search 1 100% 58% 32%
Design Important 168 75% 85% 44%
Common Important 1925 72% 80% 59%
Currency 12 67% 60% 38%
Investments 10 60% 59% 28%
Performance 42 58% 61% 33%
Loans 18 33% -12% -64%
Loyalty 28 24% 39% -3%
Transfers Important 146 6% 27% -8%
Savings and deposits 49 3% 20% -26%
Payments 40 2% 5% -18%

Monzo Bank 🇬🇧 United Kingdom 🌍 Global
Ecosystem 2 0% 30% -60%
ATM 2 0% 29% 13%
Cards Important 124 -11% -4% -52%
History 13 -20% -15% -52%
Notifications / SMS 18 -26% -55% -76%
Commissions and limits 69 -26% -20% -48%
Balances and products 10 -36% -58% -77%
Issues and problems 98 -40% -44% -70%
Support Important 421 -44% -16% -37%
Updates 42 -45% -68% -76%
Blocking account 111 -63% -55% -70%
Login Important 216 -64% -67% -85%
Profile and settings 19 -64% -58% -59%
QR 1 -100% -26% -61%
Ads 3 -100% -52% -69%