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HVB Mobile Banking 3.9 / 10 DXR AI INDEX

🇩🇪 Germany

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39% 🙂 Positive 443
39%
🇩🇪
46%
🌍
62%
59% 😕 Negative 663
59%
🇩🇪
51%
🌍
32%
2% 😎 Neutral 22
2%
🇩🇪
3%
🌍
6%

NSS = ( позитивные отзывы негативные ) / общее кол-во отзывов х 100%
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Week Reviews Scenarios
2024-12-08 - 2024-12-15 41 Login Common Cards Design Issues and problems
2024-09-08 - 2024-09-15 40 Login Common Design
2024-08-11 - 2024-08-18 45 Login Common Cards Support Design
2024-07-07 - 2024-07-14 117 Login Common QR Support Design
2024-06-02 - 2024-06-09 123 Login Common Payments Support Design
2024-05-05 - 2024-05-12 140 Login Common Transfers Support Design
2024-03-31 - 2024-04-07 40 Login Common Support Design Commissions and limits
2024-03-24 - 2024-03-31 73 Login Common Support Design Issues and problems
2024-03-10 - 2024-03-17 62 Login Common Loyalty Support Design
2024-01-07 - 2024-01-14 40 Login Common Design

HVB Mobile Banking 🇩🇪 Germany 🌍 Global
Profile and settings Important 2 100% -72% -59%
Language Important 1 100% 1% -20%
Loyalty Important 1 100% -51% -3%
Common Important 625 11% 31% 59%

HVB Mobile Banking 🇩🇪 Germany 🌍 Global
Loans 3 -20% -88% -64%
Transfers 5 -33% -60% -8%
QR 5 -40% -71% -61%
Updates 5 -43% -91% -76%
Design Important 292 -52% -49% 44%
Performance 4 -67% 0% 33%
Issues and problems 20 -76% -81% -70%
Support Important 53 -84% -81% -37%
Login Important 81 -91% -91% -85%
Payments 6 -100% -85% -18%
Cards 16 -100% -84% -52%
Search 1 -100% 0% 32%
Currency 1 -100% -34% 38%
Blocking account 4 -100% -94% -70%
Commissions and limits 3 -100% -91% -48%