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VR Banking 5.3 / 10 DXR AI INDEX

🇩🇪 Germany

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51% 🙂 Positive 6802
51%
🇩🇪
46%
🌍
62%
45% 😕 Negative 5989
45%
🇩🇪
51%
🌍
32%
5% 😎 Neutral 611
5%
🇩🇪
3%
🌍
6%

NSS = ( позитивные отзывы негативные ) / общее кол-во отзывов х 100%
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Week Reviews Scenarios
2024-12-22 - 2024-12-29 403 Login Common Cards Support Design
2024-12-15 - 2024-12-22 536 Login Common Support Design Issues and problems
2024-12-08 - 2024-12-15 514 Login Common Support Design Updates
2024-06-30 - 2024-07-07 306 Login Common Support Design Issues and problems
2024-04-14 - 2024-04-21 326 Login Common Support Design Issues and problems
2024-03-03 - 2024-03-10 337 Login Common Support Design Updates
2024-02-25 - 2024-03-03 334 Login Common Support Design Issues and problems
2024-01-28 - 2024-02-04 339 Login Common Support Design Issues and problems
2024-01-14 - 2024-01-21 300 Login Common Support Design Issues and problems
2023-12-31 - 2024-01-07 291 Login Common Transfers Support Design

VR Banking 🇩🇪 Germany 🌍 Global
Common Important 9396 30% 31% 59%
Language Important 18 24% 1% -20%
Performance Important 30 4% 0% 33%

VR Banking 🇩🇪 Germany 🌍 Global
Ecosystem 1 0% -33% -60%
Savings and deposits 1 0% -55% -26%
Transfers 78 -25% -60% -8%
Design Important 2171 -40% -49% 44%
History 2 -50% -75% -52%
Currency 2 -50% -34% 38%
QR 45 -52% -71% -61%
Loyalty 2 -60% -51% -3%
Profile and settings 6 -63% -72% -59%
Issues and problems 181 -66% -81% -70%
Support Important 457 -69% -81% -37%
Payments 49 -71% -85% -18%
Blocking account 16 -78% -94% -70%
Updates 98 -80% -91% -76%
Cards 101 -80% -84% -52%
Commissions and limits 28 -83% -91% -48%
Login Important 705 -83% -91% -85%
Loans 11 -100% -88% -64%
Investments 2 -100% -62% 28%
Notifications / SMS 1 -100% -91% -76%
Repeat transactions 2 -100% -94% -46%
Balances and products 1 -100% -98% -77%
Ads 2 -100% -97% -69%